We will deliver to most addresses within Australia. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box or Parcel Locker.
Please note, we observe all NSW Public Holidays.
Pip and Sox is proud to offer delivery from $10 to most metropolitan areas – excluding large and bulky items.
In order to provide a cost effective method of postage we use the service of both Australia Post and Courier Services.
We reserve the right to charge additional shipping on top of the flat rate shipping charge should the item/s you are purchasing be bulky or heavy, or if you live in a remote or regional area not serviced by our courier. If this applies we will contact you as soon as possible and provide you with the additional costing options.
Shipping varies depending on your location and cubic meterage. We endeavour to always find the most affordable option.
Bulky Item Charges
We have a flat rate bulky item charge for some of our larger items and furniture. Outlined below are the charges.
Bulky Items – flat rate of $20. This includes doll cots, doll prams, Solvej swings, baby nests and other items.
Furniture – flat rate of $35. This includes other small furniture items.
Large Furniture – flat rate of $50. This includes Jupiduu and Doll Houses along with other large furniture items.
Please note you may be charged additional shipping on top of the flat rate shipping by Pip and Sox. You will be contacted after you have submitted your order. Shipping varies depending on your location and cubic meterage. We endeavour to always find the most affordable option.
All orders will be dispatched within 5 business days of your order being placed.
Once your order has been dispatched an email will be sent with a tracking number with which you can use to check the status of your delivery.
Once an order has been dispatched we can not be held liable for any loss or damages.
Your order will be delivered in approximately 1 – 10 business days depending on your location.
We offer two forms of delivery:
- Leave without a signature (ATL) – $10
- Signature Required – $15
If you request for a signature to be provide upon delivery and your premised are unattended the driver will leave a delivery card at the nominated delivery address. You will be required to either call the Courier Service for re-delivery or collect your parcel from your local post office if it has been sent with Australia Post.
Should you request that your parcel be left unattended without a signature (ATL), you accept full liability for any loss or damages from the moment the parcel leaves our warehouse. By requesting an ATL service you automatically waive any insurance that may otherwise be applied to your parcel.
If a parcel is returned to us as undeliverable you will be notified and redelivery will be charged in addition to the original shipping fee.
Please note that delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery or any inconvenience caused as a consequence.
Due to COVID-19, freight companies (Australia Post and Courier Services) are no longer obtaining signatures however your insurance will still apply.
Australia Post has advised that to minimise the risk of contracting or spreading COVID-19, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
Whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and acknowledge delivery in our system.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
International shipping is available via Australia Post. All International orders are sent with tracking either via Standard International with Tracking, Standard International Courier with Tracking or Express International with Tracking which allow you to track your delivery. Please note, that depending on your Country one, two or all three options will appear at check out.
Delivery is via Australia Post until it reaches your country at which point it becomes the responsibility of your postal system.
All orders will be dispatched within 5 business days of your order being placed.
You will generally receive your order within 10 – 21 business days depending on where you live. Contact us if you would like to know exact timing to your country.
For Express International orders you should expect to receive your parcel within 3 – 7 business days.
International Shipping charges DO NOT include insurance. Pip and Sox cannot be held responsible if a package goes missing or gets damaged in transit. Please contact us to discuss extra coverage prior to placing your order.
International shipments are subject to controls by local customs authorities, which may affect the estimated delivery times and are unfortunately beyond our control.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
International orders may be subjected to import duties and taxes based on the destination countries controls and regulations. Please be aware of your counties regulations prior to ordering as we will not be held responsible for payment should your order be charged import duties or taxes by your countries authorities. For more information on taxes, duties and customs regulations please contact your local customs office directly.
All international shipping charges are non-refundable.
Order Status & Tracking – local orders only
Once your order has been dispatched an email will be sent with your parcel tracking number.
Pip and Sox cannot be held responsible if a package goes missing.
If you have requested a signature on delivery and delivery of the parcel cannot be made, the driver will leave a delivery card at the nominated delivery address.
- Australia Post – If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. You will be required to collect the parcel from your local post office. To collect your parcel the delivery card must be presented with a form of photo ID. Parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Re-delivery is charged in addition to the original shipping fee.
- Courier Service – If a parcel remains undeliverable, the courier company must be contacted using the details provided on the delivery card to arrange re-delivery at your cost or collection from the closest depot. If the courier company is not contacted within 7 days of the item being returned to the depot, the item will be returned to us as undeliverable and you will be notified. Re-delivery is charged at cost in addition to the original shipping fee.
Incorrect Address or Returned Parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee (at cost) will apply to send it again. If this occurs we will contact you to consider your options.
Please contact Australia Post or the Courier Service that your order was dispatched with and advise them that your order has not arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. You can contact Australia Post or the Courier Service that your order was sent with via their website or via phone.
Should you experience any difficulties, please contact us at firstname.lastname@example.org. We are happy to assist however please note that due to the Privacy Act we may be restricted in what assistance we can provide.
As the receiver it is necessary for your to contact the shipping provider and lodge an enquiry.