If you change your mind and decide you no longer wish to keep the goods you have purchased we will refund or exchange if you return the goods in their original condition (including packaging), at your own expense, within 14 days of the delivery date (receipt).
Where goods are deemed faulty by us, or were sent in error, we will refund or exchange if you return the goods within 14 days of receipt. We will refund any Australia Post Parcel Post shipping costs you incur returning the faulty or incorrect item. We will not pay for Express Post or Signature on Delivery should you choose to use this method.
All returned goods will be examined upon receipt. We are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are not refunded.
Without exception, we will not accept returns on open or used items, unless the item is deemed faulty by us nor will we accept returns on special order items.
We will not accept returns on sale items located on our ‘Sale’ page, as all sales are final unless the item is deemed faulty. All claims must be made within 14 days of receipt.
Should the product be faulty or defective on arrival we will offer you, full replacement or full refund including postage (applies to sales item products as well).
For your protection, we recommend that you use a traceable delivery service to return items.
HOW DO I MAKE A RETURN OR EXCHANGE?
- Step 1 – Email email@example.com and clearly state your order number and the items you wish to return. In regards to an exchange, we will check availability of stock or otherwise you may choose to return the item for a refund (non-sale items unless faulty or defective).
- Step 2 – We will contact you within 3 business days with full instructions on how to send your items back to us. Items must be unopened, in saleable condition and securely packaged. Any damaged products will be rejected. We request that you return items via Australia Post Parcel Post with Tracking as we do not accept responsibility for lost items. Should a prepaid satchel be suitable we will advise you of which size to purchase. Pip and Sox will not pay freight on returned goods unless goods are deemed by Pip and Sox as faulty. Pip and Sox will not pay for Express Post or Signature on Delivery should you wish to use this method to return goods.
- Step 3 – Refunds and exchanges are processed within 7 working days of receiving the items into our warehouse. Once the item has been inspected based on the above conditions – depending on your request we will either provide a refund or exchange.
Should a parcel be returned without following the above steps and your order is deemed non returnable/non-refundable due to, including but not limited to, it being outside the return time frame or it consisting of sale items, return postage of your item/order is at your own expense. Pip and Sox is not liable for the costs associated with returning your parcel to you.
Should any item arrive faulty or defective we ask that you send us images of the fault or defect if visible.
FOR EXCHANGE, with confirmation of availability, the new item will be shipped back to you free of charge if the original goods were deemed to be faulty. For a change a mind, the goods will be shipping back to you at your cost.
FOR REFUND, Pip and Sox will refund the value of the item/s within 7 working days of receiving the returned item/s into our warehouse. Original shipping charges are non-refundable unless the item is faulty. Orders paid for via Credit Card (eWay) will be refunded via eWay back onto your credit card. Orders paid for via PayPal will be refunded via PayPal. You will be notified via email when the transaction has taken place. Please note that eWay and PayPal may require additional days to process and post this transaction to your account once they have received the information from Pip and Sox.
If you have any questions at all regarding an exchange or refund, please contact us at firstname.lastname@example.org.
Return items to:
Pip and Sox
PO Box 470
Wahroonga NSW 2076